A few users encountered an issue relating to Android APIs that could cause files to be misplaced when vaulting. The files are still safely stored on the phone or tablet but were encoded in a way that Vaulty was not configured to read. Version 4.7.3 automatically recovers the misplaced files was fully released to all affected devices. Please make sure you have the most recent version installed.
Multiple image and videos can be removed from Vaulty and placed back in your device’s gallery quickly and easily.
Individual pictures can also be unhidden while viewing them. Just tap the open lock icon to unhide an image.
Some devices may have trouble finding unhidden media. If this happens to you, try turning your phone off and on. If that doesn’t fix it, then the gallery you’re using might have trouble finding the media. Try using a different gallery, such as QuickPic. It’s a free, fast, and powerful alternative gallery.
Please contact us, if your media is still missing.
It’s preferred that you contact us within the app for technical issues, but if you can’t open your Vaulty vaults, or it’s not a technical issue, please contact us via e-mail, and we’ll get this handled: support@squidtooth.com
We welcome your fresh, creative ideas and requests. Become a Vaulty Beta Tester from the Google Play Store and enjoy new features faster than anyone.
Yes, they can. Please avoid using any storage cleaning apps like Clean Master, unless you’re using automatic back-up. We won’t be able to retrieve your files, if a cleaning app deletes them.
Not currently. If you’ve subscribed to Vaulty’s online back-up service, your images and videos will be synchronized to any connected Android devices.
We’re built for your privacy and safety. We must be transparent. Here’s what the Vaulty permissions are used for:
Use your security question to set a new password. If you’ve forgotten your security question, you can try contacting our support.
We suggest that you create a strong and easy to remember security question and password. There are multiple guides online for this. The general rules are to not set a question you’d answer online or a question that could be easily guessed (e.g. What’s your favourite color? What’s your favorite month?) Here are samples of decent security questions. Please don’t use these, use them to make your own questions and answers more secure:
Need more help? We’re always here for you, e-mail us: support@squidtooth.com
The safest, simplest, and easiest way is to use Vaulty’s online back-up. When using online back-up, your files are saved securely online and automatically download to your new device.
If you don’t want to backup your files online, you will need to transfer your vault manually to your new phone.
Online back-up automatically downloads your vault to your new device. If you don’t use online back-up, you will need to transfer your vault, when you switch devices.
For help connecting your device to a computer, we recommend searching online for directions specific to your device.
Run a scan in Vaulty, if your files don’t show up immediately after following the directions above.
No, we’ve put a lot of thought in making them impossible to find for both people and applications without a password. Vaulty modifies your files, so only it can view them. When your files are backed up, they remain encrypted and are uploaded securely to your Google Drive.