What If I Forget My Password?

If you set a security question, use Recover Password, enter its answer, and follow the instructions on screen. If you cannot answer it, email us at help@vaultyapp.com.

We suggest that you create a strong and easy to remember security question and password. There are multiple guides online for this. The general rules are to not set a question you’d answer online or a question that could be easily guessed (e.g. What’s your favourite color? What’s your favorite month?)

Here are samples of decent security questions. Please don’t use these, use them to make your own questions and answers harder to guess:

• Where were you when you had your first kiss?
• Where were you New Year’s 2003?
• Who was your childhood hero?
• What was the name of your second dog, cat or hamster?

Need more help? We’re always here for you. If you can still open Vaulty, go to Menu > Settings > About and tap Email Us. Your message will include diagnostic logs that help us figure out what’s going on. If you can’t open the app, email us at help@vaultyapp.com.