Categories
Frequently Asked Questions

Can Anyone Else See My Private Files?

No, we’ve put a lot of thought in making them impossible to find for both people and applications without a password. Vaulty modifies your files, so only it can view them. When your files are backed up, they remain encrypted and are uploaded securely to your Google Drive.

Categories
Frequently Asked Questions

Is Vaulty Safe?

Yes, Vaulty uses several advanced layers of security to protect your private media. Files are moved to a location, that the gallery cannot view, and are modified, so that they can’t be viewed without changing the file back. Vaulty’s protection offers the perfect balance between privacy, security and speed.

Categories
Updates

4.3.1 Slideshow Improvements

The slideshow in Vaulty can now rotate items to fit the screen and even play videos! Vaulty’s hands-free experience just got some major upgrades. Press and hold on the slideshow button to open the slideshow settings.

Categories
Troubleshooting

Deleted Files Reappear

In Android 4.4 KitKat, Google removed permissions for apps to manage files on the SD card. (More on that here.) To get around this, Vaulty has to internally keep a record of which files are marked as deleted since the file itself cannot be removed. If Vaulty’s record of deleted files is reset, by a reinstall, for example, then the files that had previously been marked as deleted will reappear. To get around this and reenable full functionality in Vaulty, you can manually transfer those files on the SD card to your phone’s internal storage.

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How To

Storing Vaulted Files on SD Card

The Android system doesn’t allow apps to fully use the SD card. We’ve come up with ways to restore this functionality as much as possible:

Automatic Online Back-Up

Automatic back-up stores your files in your account’s Google Drive. If you’re subscribed to automatic back-up, you can select to store your vaulted files on the SD card in Vaulty settings. Automatic back-up is required to do this, as the files on the SD card are likely to be lost due to:

  • Android deleting Vaulty files, when the app is uninstalled.
  • Hardware failure of any kind.
  • SD card removal.
Change Storage Permissions

Users with rooted devices can restore SD card access to Vaulty. If Vaulty has permissions to access a storage device, then it will be listed as a location option in settings. We do not promote rooting nor can we provide instructions to root; rooting may cause device damage, data loss and void your warranty.

Categories
Troubleshooting

KitKat SD Card Permissions

In Android 4.4 KitKat and up, Google made changes to improve security that disabled non-system apps from using the SD card. In other words, unless the app came built into your device, it can’t make full use of the SD card. This unfortunately means that Vaulty can no longer be stored on the SD card of your device if you’re running KitKat unless you a subscribed to online backup or if your device has been modified to enable access. SD card support was a feature we worked really hard to get right and we’re sorry that we can’t provide it as seamlessly as we’d like to anymore. We tried every way we could to get around it. If this functionality becomes available in the future, we’ll add it again. We appreciate your understanding.

Categories
Updates

4.3 Free Backup

We now offer a limited free online backup service to all users. One of the biggest issues people had with Vaulty is that they would switch phones and forget to move their vaults with them. We’ve been able to address that by offering everyone automatic backup with Google Drive. It’s limited for free users, though, so be sure to subscribe to unlock Vaulty’s full potential.

We also included a handful of other improvements such as

Full Zoom

Beyond full zoom, actually. Vaulty provides zoom beyond pixel to pixel with any size of image. Now you can enjoy the full detail of your images.

Settings Backup

Your settings are also backed up if you use Vaulty’s automatic backup feature. No need to set things back up if you switch devices. You can just sign in and you’re good to go.

Categories
Updates

4.2 Better Viewing Experience

We have always been careful to keep our focus on providing users with a great viewing experience. We want to make sure you can view your photos the way you want while they’re safely stored in Vaulty. With this update we’ve added a couple features that help you do just that.

Optional “All Items” Album

The “(all items)” album may now be disabled from within settings so you can view just the Albums you’ve created.

Set Album Thumbnails

Users can now select which item in an album they would like to have as the thumbnail for that album.

To select a thumbnail:

  1. Open the album you want to change the thumbnail for
  2. Tap the item you want as the thumbnail in order to view it
  3. Open the menu and select “Set album cover”
Categories
Updates

Version 4.1.7 Released

As of yesterday we’ve been rolling out version 4.1.7 to Vaulty users. Here are some of the key highlights of this version.

Area selectionarea select

To easily select an area of items:

  1. Go inside an album,
  2. Start selecting by long-pressing,
  3. Long press another item, and the items between the two will be selected.

Faster move to album

Moving items between albums in your vault is now 10x faster! One of our clever engineers figured out a way to do some of the work all batched together and other parts of the work in the background so keeping your vault organized is even easier and faster than before.

Stability improvements

As with most updates we fixed as many bugs as we could. Thankfully, over 96% of our users never experience any crashes, but if you’re still having issues and reinstalling didn’t help, please be patient. We’re working hard to make sure Vaulty always behaves as it should.